Returns Policy
For sheets, pillows, comforters, duvet covers, and most items, we offer a 60-day return and refund policy for items that are unopened and unused.
THERE ARE THREE MINOR EXCEPTIONS:
- We do not accept exchanges for an item within a prepackaged set. E.g., if you order a Queen set, open it, and decide you want a flat King sheet instead of a flat Queen sheet, we won't be able to help with that return. Same for "I ordered a Queen set but I now want King pillowcases." That's why we offer separate items like Flat Sheets, Fitted Sheets, and Pillowcases on their own - so you can mix and match!
- For large orders (5+ items), we will only honor refunds for unopened items. I.e., please do not tell us that you opened each item, used each item, and then would like a refund for all the items. Why? We unfortunately have had some people with Airbnbs try to outfit their homes with our sheets for months at a time, and then use our generous refund policy to get refunded… and then try to buy more again and do the same thing with different colors / sizes. Yes, these are bad people, but sadly they’re out there.
Please include the following information in the email to hi@sheetsgiggles.com;
- The purchase order number
- The product(s) you are returning
- The reason for the return
Exchange Policy
We're so confident that you'll love our sheets, we welcome you to try them out, risk-free, for 60-nights.
You have 60-nights from the date of purchase to exchange any item purchased on Sheets&Giggles.com
If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order.
SALE section items may not be returned or exchanged. ALL SALES ARE FINAL.
New orders are not eligible for any discounts or promotions that were applied to the original order.
Exchanges are shipped as soon as possible following receipt of your original item. Be sure to include all original packaging and contents in order expedite your exchange.
Please note that we do not accept returns, exchanges or warranty claims of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their exchange policies.
Warranty Coverage:
The SHEEX Product Warranty covers all defects as defined below for one (1) year following purchase of the product from SHEEX unless otherwise noted on product tags or packaging. This one (1) year warranty stays with the original date of purchase by the original purchaser and owner:
What is NOT Covered:
- Normal wear and tear.
- Any improper use of the product.
- Minor imperfections such as slight cosmetic flaws.
- Stains, tears, burns, and discoloration that occur over time and/or are caused by you.
- Personal opinions or preferences regarding the softness, firmness, smoothness, or attributes of the product.
- Any product(s) purchased or acquired used, resold, gifted or anyway not in possession of the original owner.
- Any product(s) purchased not from SHEEX or a non-authorized SHEEX distributor.
- Physical damage to the product caused by you.
- Allergies or sensitivities to SHEEX Performance Fabrics (known as fabrics going forward) or materials or scents.
- Damage caused by insects, animals, rodents, or children.
- Naturally occurring aromas from polyester, spandex, TENCEL™ Lyocell, memory foam or any other materials used in our products.
- Damage from improper cleaning methods or improper cleaning materials.
- SHEEX reNEWed Products, all sales are final.
- FINAL SALE section product may not be returned or exchanged. *
* Shipping costs cannot be refunded.
* Please note that we do not accept returns or exchanges of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their return policies
Defective Items
If you’ve received a defective item, please contact Customer Service by phone, 856-334-3021, by emailing,hi@sheetsgiggles.com and we will provide you with a prepaid return label.
Please be sure to have the following information available:
- The purchase order number
- Photographs of the defective or damaged item displaying the Product tags
- Did you notice the damage over time, or did it happen all at once?
Your Defective Item Warranty Remedy
Sheets & Giggles has sole discretion to determine if your Defect is legitimate as per this Limited Warranty. If the product is found to be defective, your sole remedy will be a replacement of your product with a comparable size, color and model. Should your size, color and/or model be discontinued or out-of-stock, we will provide the most comparable product available as a replacement at our discretion.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.
*60-Night Risk Free Guarantee will not apply to final-sale products. Sheets & Giggles reserves the right to amend this policy at any time for any reason.