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When will my order ship?

Normally, all orders placed on SheetsGiggles.com ship within 24-72 hours and arrive within 2-8 business days. Because of increased e-commerce demand and COVID-19 safety precautions, some orders are taking up to 5 days to ship and up to 2 weeks to delivery, with some outliers taking longer because of UPS/FedEx/USPS slowdowns due to the pandemic. Read more here.

What are the care / washing instructions?

Sheets, pillowcases and duvet covers: Wash separately on cold/delicates, low- or no-heat tumble dry or hang dry, no bleach recommended. Fabric softener not recommended. 

Comforters: Spot clean as needed, and once every 3-6 months, we recommend either Green Dry Cleaning it or machine washing on cold/delicates and a low-heat gentle dry. Don't wash as often as your sheets to maximize its lifespan over the years.

Throw blankets: Spot clean as needed; machine wash on cold/delicates if needed.

What are the dimensions / sizes of each item?

Fun fact: our flat sheets are all a bit larger than industry standard, and a few more inches can make all the difference.

Sheet Sets:

Depth: Every size of our extra deep sheet sets fits up to 20" thick mattresses, and we also have sheet sets with fitted sheets specifically made for mattresses 11" thick or under! (Perfect for bed-in-a-box brands like Casper and Purple.)

Twin Regular:

Flat Sheet: 70" W x 96" L
Fitted Sheet: 39" W x 75" L
Pillow Case (1): 21" W x 31" L

Twin XL:

Flat Sheet: 70" W x 110" L
Fitted Sheet: 39" W x 80" L
Pillow Case (1): 21" W x 31" L

Full:

Flat Sheet: 81" W x 105" L

Fitted Sheet: 54" W x 75" L

Pillow Cases (2): 21" W x 31" L

Queen:

Flat Sheet: 90" W x 110" L

Fitted Sheet: 60" W x 80" L

Pillow Cases (2): 21" W x 31" L

King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 76" W x 80" L

Pillow Cases (2): 21" W x 41" L

Cal King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 72" W x 84" L

Pillow Cases (2): 21" W x 41" L

Split King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 39" W x 80" L (x2)

Pillow Cases (2): 21" W x 41" L

Extra Pillowcases (2):

Queen Pillowcases: 31" x 21" x 4"

King Pillowcases: 37" x 21" x 4"

Comforters:

Queen Comforter: 88" W x 96" L

King Comforter: 106" W x 95" L

Duvet Covers:

Queen/Full Duvet Cover: 88" W x 96" L

King/Cal-King Duvet Cover: 107" W x 96" L

Throw Blankets:

Heavy Throw blankets: 72" x 50" (about 6 feet x 4+ feet), 800 GSM

Throw blankets: 60" x 50" (about 5 feet x 4+ feet), 600 GSM

I have bad night sweats. Is eucalyptus fabric cooling?

Yes. Our 100% Eucalyptus Lyocell products are moisture-wicking and have a low surface friction. The result is bedding that always feels like the cool side of the pillow. Now just imagine what our pillowcases feel like ❄️❄️❄️

In fact, we get a lot of glowing reviews from people with medical conditions that cause them to overheat, which makes us feel warm (on the inside). Read a few!

How is Eucalyptus Lyocell better for my sleep than conventionally-grown cotton?

You should've used "bedder," but we'll forgive you for the missed pun.

Our eucalyptus lyocell sheets have the following qualities:

- Naturally softer than cotton (lower surface friction, higher smoothness rating).

- Naturally more breathable than cotton (better for hot sleepers).

- Evaporate moisture better than cotton (better for hot sleepers, as we have a higher moisture management rating).

- Hypoallergenic, zero-static, lower surface friction. This makes them wayyy better for sensitive skin than cotton and petroleum-based synthetics.

- Even softer after each and every wash.

Why is Eucalyptus Lyocell bedder for the environment?

Nice, you're getting the pun thing!

Our lyocell fabric uses up to 96% less water used than conventionally-grown cotton, up to 30% less energy used, and up to infinity% less pesticides and insecticides (i.e., we don't use any).

Unlike polyester microfiber sheets (which are basically just super-soft plastic), petroleum isn't used in our fabric, and our sheets biodegrade without a trace (and 40% faster than cotton, too).

Unlike bamboo viscose, our sheets use less water and NO harmful carbon sulfide, which hurts workers and environments. Instead, our lyocell uses a solvent called amine oxide, which breaks down harmlessly, but which also can be nearly 100% recaptured and reused in each batch of fiber production.

I heard somewhere that eucalyptus is endangered?

There are over 800 species of Eucalyptus, and sadly some of them are endangered or threatened.

Happily, though, our sheets’ eucalyptus fiber isn’t harvested from ancient or endangered forests (or from Australia at all). Instead, it’s renewably grown on biodiverse farms around the world on rotation (including in India, Sweden, Canada, and South Africa).

Additionally, S&G loves to donate to the World Wildlife Fund to save koalas and their habitat.

Is Eucalyptus Lyocell safe for animals or people who are allergic to eucalyptus?

Yep, 100%. While it's true that animals can have a bad reaction to eating eucalyptus leaves, our bedding is made out of the wood of the tree and is processed into 100% safe fabric. This also means that even if you have a bad reaction to eucalyptus scent, oil, or other products, you'll be a-ok with our sheets. This is one of our most commonly asked questions!

Shipping

Shipping

When will my order ship?

Normally, all orders placed on SheetsGiggles.com ship within 24-72 hours and arrive within 2-8 business days. Because of increased e-commerce demand and COVID-19 safety precautions, some orders are taking up to 5 days to ship and up to 2 weeks to delivery, with some outliers taking longer because of UPS/FedEx/USPS slowdowns due to the pandemic. Read more here.

Do you ship internationally?

We ship within the US and Canada! We may open shipping to other countries in the near future.

May 13, 2021: We are currently pausing orders to Canada, as there is a malfunction with duties calculations and we don't want to cause confusion or issue during delivery. We hope to have this resolved quickly!

Are S&G products shipped with plastic?

Nope. Our sheet sets ship in plastic-free packaging. Go ahead, say that five times fast.

And while most of our competitors vacuum-seal their comforters in order to minimize packaging dimensions and save on shipping costs, ours comes neatly rolled up in a recyclable cardboard box.

How does shipping within the US work?

90% magic, 10% logistics and stuff.

If your order is shipped by a courier or carrier (UPS, Federal Express, Santa, etc.) those guys will make sure it’s delivered in a safe and timely manner. If your order is shipped via the US Postal Service (USPS), your friendly neighborhood post office will take care of it. Basically, we give your package to someone–a highly qualified someone–and they take it from there.

How does shipping to Canada work?

With just an unbearable level of politeness.

Orders shipped to Canada will be sent through the USPS and arrive at your doorstep via Canada Post. Your order may also be shipped through the USPS ePacket (pronounced “eh packet”) service. In this case, duties and taxes will be collected by S&G and paid to the CBSA (Canada Borders Service Agency). If your package is shipped through USPS, however, you will have to pay duties and taxes upon receipt of said package. And finally, if your package is late or damaged, we will be sure to blame Canada.

May 2021 note: our Canadian shipping is temporarily paused due to a technical glitch in calculating duties, and we don’t want to overcharge you. Should be fixed in June, and our apologies for any inconvenience.

When will this out-of-stock item be back in stock?

We get restocks nearly every week! On our product pages, if a color or size you want is out of stock, please just sign up to be notified (the big purple button), and you'll be the first to know when it's back in stock!

It's hard to properly forecast production when we're growing so fast, so we appreciate you bearing with us if your favorite color is currently out of stock.

Can I preorder out-of-stock items?

We generally don't do preorders for out-of-stock items, because it's tricky to predict exactly when they'll be back in stock and we don't want to let you down.

For new product launches, we do indeed do preorder discounts, so make sure you sign up for our email list in the footer down below.

Returns

Returns

What's your warranty / return / refund policy?

It's whatever you want it to be, baby. No arbitrary time limits, no questions asked. And of course, all returns sent to us also get donated :)

Which items are eligible for return?

All of them. Seriously, if you’re not happy, send it back. It’s that simple. 

There are two teeny, tiny, itty, bitty exceptions:

1. Color exchanges: we will not honor our refund policy if you purchase bedding from us, sleep on it, and then decide you’d prefer it in a different color. Exchanges must be made within 30 days and with unopened sheets. Our return policy is lenient, but not that lenient.

2. For large orders (5+ items), we will only honor refunds for unopened items. I.e., please do not tell us that you opened each item, used each item, and then would like a refund for all the items. Why? We unfortunately have had some people with Airbnbs try to outfit their homes with our sheets for months at a time, and then use our generous refund policy to get refunded… and then try to buy more again and do the same thing with different colors / sizes. Yes, these are bad people, but sadly they’re out there.

What should I do with my old sheets?

Well, you can donate your old sheets to a local shelter and get 10% off a future S&G order just for being a good person. Just send us a pic at donate@sheetsgiggles.com, and we’ll send you a special discount code. How does that sound?

Our Sheet

Our Sheet

What are the care / washing instructions?

Sheets, pillowcases and duvet covers: Wash separately on cold/delicates, low- or no-heat tumble dry or hang dry, no bleach recommended. Fabric softener not recommended. 

Comforters: Spot clean as needed, and once every 3-6 months, we recommend either Green Dry Cleaning it or machine washing on cold/delicates and a low-heat gentle dry. Don't wash as often as your sheets to maximize its lifespan over the years.

Throw blankets: Spot clean as needed; machine wash on cold/delicates if needed.

"Will this sheet set fit my mattress?"

If your mattress is 20" thick or under, yes :)

If you have a Twin, Twin XL, Full, Queen, King, Cal-King, or Split King, yes :)

If you have a Split TOP King, no :(

All sheet sets are available at SheetsGiggles.com/s

What are the dimensions / sizes of each item?

Fun fact: our flat sheets are all a bit larger than industry standard, and a few more inches can make all the difference.

Sheet Sets:

Depth: Every size of our extra deep sheet sets fits up to 20" thick mattresses, and we also have sheet sets with fitted sheets specifically made for mattresses 11" thick or under! (Perfect for bed-in-a-box brands like Casper and Purple.)

Twin Regular:

Flat Sheet: 70" W x 96" L
Fitted Sheet: 39" W x 75" L
Pillow Case (1): 21" W x 31" L

Twin XL:

Flat Sheet: 70" W x 110" L
Fitted Sheet: 39" W x 80" L
Pillow Case (1): 21" W x 31" L

Full:

Flat Sheet: 81" W x 105" L

Fitted Sheet: 54" W x 75" L

Pillow Cases (2): 21" W x 31" L

Queen:

Flat Sheet: 90" W x 110" L

Fitted Sheet: 60" W x 80" L

Pillow Cases (2): 21" W x 31" L

King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 76" W x 80" L

Pillow Cases (2): 21" W x 41" L

Cal King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 72" W x 84" L

Pillow Cases (2): 21" W x 41" L

Split King:

Flat Sheet: 108" W x 110" L

Fitted Sheet: 39" W x 80" L (x2)

Pillow Cases (2): 21" W x 41" L

Extra Pillowcases (2):

Queen Pillowcases: 31" x 21" x 4"

King Pillowcases: 37" x 21" x 4"

Comforters:

Queen Comforter: 88" W x 96" L

King Comforter: 106" W x 95" L

Duvet Covers:

Queen/Full Duvet Cover: 88" W x 96" L

King/Cal-King Duvet Cover: 107" W x 96" L

Throw Blankets:

Heavy Throw blankets: 72" x 50" (about 6 feet x 4+ feet), 800 GSM

Throw blankets: 60" x 50" (about 5 feet x 4+ feet), 600 GSM

Will your sheets fit my insanely huge 20" thick mattress?

Yep. Our flagship Extra Deep fitted sheets' pockets are super deep – like questioning-the-meaning-of-life deep – so our sheets comfortably fit mattresses up to 20" thick. Available in both sheet sets and fitted-sheet-only options.

Most other fitted sheets only cover up to 16" mattresses, which seems small nowadays. There's literally nothing more frustrating than trying to stretch a too-small fitted sheet over a mattress, pulling with all your might at that last corner only to have the opposite corner slip off...we're getting annoyed just writing this.

That said, we also have sheet sets and fitted-sheet-only options made specifically for 11"-and-under mattresses, so everyone is happy!

Are these stretchy? But not like... TOO stretchy?

This is a pretty subjective question, but we get why you're asking (you probably have a Purple Mattress™). No one likes it when their mattress becomes a drum because of their sheets.

Our material is stretchier than cotton, but not overly stretchy like a t-shirt. We think it's just right. Plus, our fitted sheets have extra deep corners that fit on up to 20" thick mattresses, so you'll sink right in to your bed – we made a video demonstrating this for a guy named Taylor that asked us about this on Facebook.

That said (marketing answer ahead), if you don't 100% love them, send them back – we'll even pay for return shipping.

What's your sheets’ thread count?

For our sheet set, we go with a 400-thread-count with a corgi-puppy-smooth sateen weave. During our initial testing way back when, 400 thread count felt imperceptible from 600 in terms of softness, but it was notably more breathable. In the end, we based our final decision on extensive research, user testing, and a Facebook comment from a guy named Mark. Nice job, Mark, you were dead right.

What is your comforter made of?

78% "comfort", 22% "er"

Seriously, though, our filling is 50% Eucalyptus Lyocell fiber (the raw material that we weave into our sheets) for breathability and sustainability, and 50% recycled polyester for warmth and sustainability (it’s made from repurposed plastic bottles that would have otherwise been discarded). The thermally bonded combination won’t bunch up badly like other comforters, and it creates an all-seasons, temperature-regulating net effect.

Your comforters are thermally-bonded. What does that even mean?

Basically, know how some comforters bunch up after a few nights? That's because most filling is cheaply made, and not thermally bonded. It also means our fill is light and airy, will hold less heat, and be suitable for all seasons. 

While the shell of our comforter is cool to the touch, the thermally-bonded 50-50 filling helps make it perfect for both the furnaces and popsicles who walk among us (i.e., for both hot and cold sleepers). Sure, it costs more to make, but the result is a far superior, more durable, longer-lasting comforter that's also machine washable. Also, you're totally worth it.

Eucalyptus Lyocell - "The Fabric"

Eucalyptus Lyocell -

Will human or pet hair stick to your sheets, duvet, pillow cases, and comforter?

Nope. Eucalyptus lyocell has a very low surface friction which means that hair will brush off more easily, not stick so badly, and wash out completely. Plus, because our sheets stay fresher longer, you and your pet can both frolic freely in bed.

I have bad night sweats. Is eucalyptus fabric cooling?

Yes. Our 100% Eucalyptus Lyocell products are moisture-wicking and have a low surface friction. The result is bedding that always feels like the cool side of the pillow. Now just imagine what our pillowcases feel like ❄️❄️❄️

In fact, we get a lot of glowing reviews from people with medical conditions that cause them to overheat, which makes us feel warm (on the inside). Read a few!

Is your bedding good for my chronic condition?

Yes. Our sheets are used by people with hyperhidrosis (excessive sweating), contact dermatitis, fibromyalgia, ALS, MS, and many other medical conditions. In fact, we get a ton of reviews from people who swear by our Eucalyptus sheets.

Where are S&G products made?

Designed in Denver, prototyped in Denver and Los Angeles, and made in India and Bahrain by our wonderful, talented, and handsome manufacturing partners.

What is Lyocell, exactly? Is it a natural fabric? How is it made?

Lyocell is the technical name for our fabric, and because trees don't grow in the ground as a fiber like cotton, the US government classifies lyocell as a "man-made" material. There's been some back and forth with the FTC about this (they say that it has to literally grow in the ground as a fiber to be labeled "natural"), but we just remind ourselves that all words are made up and not to get too upset about a label.

Lyocell is a new "third generation" of cellulosic rayon, with viscose as the first and modal as the second. (Those are more well-known cellulosic fabrics, so if you know them, we're similar but with a much more sustainable production process.)

In short, our sheets are made out of wood, which is turned into a pulp via a closed-loop lyocell process before that pulp is turned into yarn. The best part about our Lyocell is that nearly 100% of the solvents from each batch are reused in the next, so there's almost zero waste.

Additionally, our eucalyptus lyocell sheets are made in coordination with Zero Discharge of Hazardous Chemicals (ZDHC), which helps to improve our manufacturing partner's already leading sustainability standards.

How is Eucalyptus Lyocell better for my sleep than conventionally-grown cotton?

You should've used "bedder," but we'll forgive you for the missed pun.

Our eucalyptus lyocell sheets have the following qualities:

- Naturally softer than cotton (lower surface friction, higher smoothness rating).

- Naturally more breathable than cotton (better for hot sleepers).

- Evaporate moisture better than cotton (better for hot sleepers, as we have a higher moisture management rating).

- Hypoallergenic, zero-static, lower surface friction. This makes them wayyy better for sensitive skin than cotton and petroleum-based synthetics.

- Even softer after each and every wash.

Why is Eucalyptus Lyocell bedder for the environment?

Nice, you're getting the pun thing!

Our lyocell fabric uses up to 96% less water used than conventionally-grown cotton, up to 30% less energy used, and up to infinity% less pesticides and insecticides (i.e., we don't use any).

Unlike polyester microfiber sheets (which are basically just super-soft plastic), petroleum isn't used in our fabric, and our sheets biodegrade without a trace (and 40% faster than cotton, too).

Unlike bamboo viscose, our sheets use less water and NO harmful carbon sulfide, which hurts workers and environments. Instead, our lyocell uses a solvent called amine oxide, which breaks down harmlessly, but which also can be nearly 100% recaptured and reused in each batch of fiber production.

I heard somewhere that eucalyptus is endangered?

There are over 800 species of Eucalyptus, and sadly some of them are endangered or threatened.

Happily, though, our sheets’ eucalyptus fiber isn’t harvested from ancient or endangered forests (or from Australia at all). Instead, it’s renewably grown on biodiverse farms around the world on rotation (including in India, Sweden, Canada, and South Africa).

Additionally, S&G loves to donate to the World Wildlife Fund to save koalas and their habitat.

Is Eucalyptus Lyocell safe for animals or people who are allergic to eucalyptus?

Yep, 100%. While it's true that animals can have a bad reaction to eating eucalyptus leaves, our bedding is made out of the wood of the tree and is processed into 100% safe fabric. This also means that even if you have a bad reaction to eucalyptus scent, oil, or other products, you'll be a-ok with our sheets. This is one of our most commonly asked questions!

Does Eucalyptus Lyocell smell like eucalyptus?

Nope, our sheets are scentless. However, if you don’t wash your sheets for, like, six months we cannot guarantee their scentless-ness.

(That said, because they stay dry and create a hostile environment to bacteria growth, they do stay fresher longer between washes vs cotton or polyester.)

Why are your products made in India and Bahrain, and not America?

We design and test in Denver (where we’re based), and we sew our sheets in India and Bahrain. We’ve got a stellar team both stateside (in CO, FL, CA, and TX) and around the world.

You can read all about our manufacturing practices (and see plenty of pics and gifs!) right here.

Prior to the COVID–19 crisis, we were planning to also open up some production in the US. With hard work and the support of a growing S&G community, we’re hopeful to eventually produce our Lyocell stateside, though it’s not currently made in the US (and never has been).

Unfortunately, those plans have been delayed due to COVID. We’re hopeful we can still do so before long, as it’d be a huge boon to our logistics complexity and supply chain diversification.

S&G Brand

S&G Brand

Can I read a review of your sheets from some reputable third party?

Sure. Here’s a thorough and accurate review from Real Simple

Here’s one from BuzzFeed.

Another from CNN.

And one from Forbes.

We’ve also been covered by Apartment Therapy, Bustle, the Daily Beast, the Denver Post, Fortune, Gizmodo, Women's Health, and more awesome outlets. Check out some of our press!

What are your certifications?

Our products are OEKO-TEX® 100 certified. OEKO-TEX® is the international safety standard for textiles. There's a ton that goes into their testing, but the long and short of it is that "All product components have to be harmless without exception."

Many of our products are also FKT® Certified, which means they must cause no bodily reactions whatsoever.

Our sheets received a Higg Index Certification (a Higgy!), which verifies that our 100% lyocell products are sustainable from production through end-of-life.

Our bedding is vegan, meaning it’s 100% cruelty-free and made without the use of animal by-products. 

Finally, our sheets are so soft and smooth, the Dairy Farmers of America recently classified them as butter. (Only kidding, please do not spread your sheets on toast.)

If you are Denver based, why did my package ship from Utah or Kentucky?

1) Because it's inefficient to ship every order from Denver – financially, logistically, and environmentally. Our warehouse locations are chosen to optimize speed of shipping from your order date, to help minimize emissions based on common places we ship to, and to keep shipping costs affordable as we grow.

2) We're based in Denver, but the pandemic has helped us grow remotely! We now have team members all across the USA in California, Texas, Utah, Colorado, Kentucky, Florida, Arizona, and even Maine (don't know why we singled out Maine).

Extras / Literally Useless Information

Extras / Literally Useless Information

What else is cool about these sheets?

A tiny-but-purposeful tag on the lower left corner of the fitted and flat sheets lets you know which corner to always put on first (which solves a huge pain point for us personally).

Do you really plant a tree for every order?

Yep, we do! Via our one-for-one partnership with One Tree Planted, we donate a tree for every order we receive. We pool our annual donations at the end of each year to make one giant impact!

We’ve planted tens of thousands so far, and we're proud to officially have joined One Tree Planted's Million-Tree Challenge!

What's this #Give2Sheets thing I keep hearing about?

Full details here.

Every year, 10 million tons of textiles wind up in landfills – sheets included. Coincidentally, blankets are the #2 most-requested item at homeless shelters.

If you decide to donate your sheets, email us a pic of your donation to donate@sheetsgiggles.com, and we'll send you a 10% off coupon toward your S&G order.

It's a win-win-win. You help others in a real, tangible way, you receive 10% off any S&G items you purchase, and you get to share your good deed on social media with a punny hashtag.

How do I fold a fitted sheet?

You don't, it folds you.

What's my name?

Jennifer.

(If your name isn’t Jennifer, this bit wasn't intended for you. But also that's our most common customer name, with 498 Jennifer's, 55 Jenny's, and 51 Jen's to date.)

I think I love you. Are you free this weekend?

We could maybe squeeze in brunch on Sunday. Pick a place with bottomless mimosas please 🥂

Still need an answer?

Still need an answer?

Then email us with your full social security number, credit card info, mother's maiden name, and date of birth at

hi@sheetsgiggles.com

Please include your order number if you have one, and your very succinct question.

*Do not send us those other things; we will rob you.

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