Help Center

FAQ Us, Right?

Our Sheets

Do I really need to hang dry them? (Nope, machine dry on low heat is fine.)

How is Eucalyptus Lyocell better for my sleep than cotton?

How is Eucalyptus Lyocell bedder for the environment than cotton fabric?

Can I read a review of your sheets from some reputable third party?

How quickly do they ship? Delivery timelines?

What's your thread count?

What's in a sheet set?

Do you use any microfiber?

Can I buy extra pillowcases? I like pillows.

Tell me about your duvet covers...

Will they fit my insanely huge 20" thick mattress?

Colors?

What are the dimensions / sizes of each item?

Where are they made?

What is Lyocell? Is it natural fabric? Is it like bamboo viscose? How is it made?

Are these stretchy? But not like... TOO stretchy?

Is this like Tencel®?

What are your certifications?

What are the care instructions for sheets?

What's the cost / price of these bad boys?

Do you have Split King?

How do I care / wash the throw blanket?

Will dog / cat / pet hair or fur stick to these?

What's your warranty? I have a problem with my order and need help / to contact you. In fact, I'm already yelling at customer service in my mind.

Eucalyptus Comforters

What are the care instructions for comforters? Should I air it out / wash it first? (Nope, no need.)

What is it made of?

Is it cooling, like the eucalyptus sheets / eucalyptus duvet covers?

How much does it weigh?

Is it made to go inside of the S&G duvet cover?

Where are these made?

Where does the recycled filling come from?

Is it thermally bonded?

What is the difference between your original comforter (c. 2018) and this new Eucalyptus comforter (2020)?

How do they come packaged?

Eucalyptus

I thought I heard somewhere that eucalyptus is endangered?

What about the Koalas? Are you taking eucalyptus from them?

Is this safe for animals and my mother that has an allergy to eucalyptus?

Do they smell like eucalyptus?

So... why do people still use cotton?

COVID–19

Is it safe to receive packages ordered online?

Is S&G doing anything for COVID–19 relief?

Any more information?

Fun Extras

Do you really plant a tree for every order?

What's this #Give2Sheets thing I keep hearing about?

What's your warranty / return / refund policy?

Do you ship internationally?

What else is cool about these sheets?

Can S&G help me find a new job?

How can I be sure your reviews are accurate / real?

Literally Useless Information

How do I fold a fitted sheet?

Do you have your own cryptocurrency?

Really?

What's my name?

I think I love you. Are you free this weekend?

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